> For the complete documentation index, see [llms.txt](https://docs.extended.exchange/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.extended.exchange/extended-resources/more/troubleshooting-guide.md).

# Troubleshooting Guide

For information only. Eligibility and jurisdictional restrictions apply. Trading involves risk of total loss. See the Terms, Risk Statement and Restricted Countries.

If you experience any issues with exchange availability, please try the following before raising a support ticket with the team:

1. Check your internet connection;
2. Close all open tabs with the Extended app, or refresh the page if only one tab is open;
3. Close and reopen your browser;
4. Check if your wallet is connected (you may need to enter a password or click "Connect" in your wallet provider);
5. Try disconnecting and reconnecting your wallet;
6. Check that your wallet is on Arc mainnet. To add it manually: chain ID 5042, RPC <https://rpc.mainnet.arc.io>, currency USDC, explorer <https://explorer.arc.io>;
7. Clear site data and refresh the page.

{% hint style="info" %}
**Signed up with a Starknet wallet?** Log in with the same Starknet wallet you used before the migration to Arc. Your account, balances and positions carried over.&#x20;
{% endhint %}

**If the above doesn't help, please raise a support ticket in** [**Discord**](https://discord.gg/extendedapp)**.**