Troubleshooting Guide

If you experience any issues with exchange availability, please try the following before raising a support ticket with the team:

  1. Check your internet connection;

  2. Close all open tabs with the Extended app, or refresh the page if only one tab is open;

  3. Close and reopen your browser;

  4. Check if your wallet is connected (you may need to enter a password or click "Connect" in your wallet provider);

  5. Try disconnecting and reconnecting your wallet;

  6. Check the network selected in your wallet;

  7. Clear site data and refresh the page.

If the above doesn't help, please raise a support ticket in Discord.

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