Extended Documentation
  • ABOUT EXTENDED
    • Vision and Roadmap
    • Technical Architecture
    • Team
  • EXTENDED Resources
    • Trading
      • Trading Accounts and Margin
      • Trading Rules
      • Margin Schedule
      • Order Cost
      • Order Types
      • Trading Fees and Rebates
      • Liquidation Logic
      • Funding Payments
      • Oracle Prices
      • TradFi Markets
    • Account Operations
      • Account Creation
      • Deposits and Withdrawals
    • Vault
    • Referrals
    • Points
    • More
      • Testers Program
      • Leaderboard
      • Platform Outage
      • Testnet
      • Troubleshooting Guide
      • Smart Contract Audits
      • Bounty program
      • Brand Kit
    • Legal
      • Terms of Use
      • Statement of Risk
      • Restricted Countries
      • Privacy Policy
  • Extended API
    • API Documentation
Powered by GitBook
On this page
  1. EXTENDED Resources
  2. More

Troubleshooting Guide

PreviousTestnetNextSmart Contract Audits

Last updated 3 days ago

If you experience any issues with exchange availability, please try the following before raising a support ticket with the team:

  1. Check your internet connection;

  2. Close all open tabs with the Extended app, or refresh the page if only one tab is open;

  3. Close and reopen your browser;

  4. Check if your wallet is connected (you may need to enter a password or click "Connect" in your wallet provider);

  5. Try disconnecting and reconnecting your wallet;

  6. Check the network selected in your wallet;

  7. Clear site data and refresh the page.

If the above doesn't help, please raise a support ticket in .

Discord